Policies and Forms

A-C-E 24 Hour Towing LLC

Learn More About Our Policies and Forms

A‑C‑E 24 Hour Towing is committed to providing clear, reliable service to drivers throughout the Oshkosh, WI area, and this page is designed to help you quickly find the information you need. Here, you’ll find an overview of our policies, so you know exactly what to expect. Our goal is to make the process as straightforward as possible, whether you’re dealing with an unexpected tow or picking up a vehicle from our impound lot.


To streamline your visit, we also provide easy access to the forms required for vehicle and property releases. Before arriving, you can download and complete the vehicle release form or property release form, ensuring faster service when you meet with our team. These documents help verify ownership and protect your rights, allowing us to release vehicles or personal belongings safely and efficiently. If you have any questions, don't hesitate to contact us directly.

Company Policies

Impound Release Policy

To claim an impounded vehicle, you must present the following information:

1.  Proof of vehicle ownership (current, valid vehicle registration or title). For rental vehicles, a lease must be presented, or the vehicle cannot be released.

      1a. Government-issued photo identification (license, ID card, or passport)

      1b. Proof of payment (only required if the vehicle was impounded due to unpaid parking citations)

2.  Vehicle owner must show current registration and proof of insurance in order to drive the vehicle off the premises.

3.  Vehicle may be towed off the property using a tow dolly, car-trailer, or towing vehicle. But the vehicle towing must have insurance and valid license plates.

4.  Vehicle may be released to a third party, with the registered owner's express written consent.

       4a.  A notarized form must be signed by the registered owner(s) stating who will be picking up the vehicle.

       4b.  A form is available for email or pickup at our office. We will not accept any paperwork that is not notarized by a notary public.

5.   Payment must be made in full, with a cashier's check, money order, Credit/Debit card, or Cash. Checks are not accepted.

6.   Vehicle pickup hours are 9:00 am to 5:00 pm Monday through Friday. Outside of these hours may be subject to a $75.00 after-hours release fee.

7.   Personal items will be released during normal business hours at no charge. This does not include removing anything attached to the vehicle; these items include, but are not limited to, radios, subwoofers, speakers, aftermarket lighting, tires, rims, etc.

8.   Personal items, including medications and medical devices, will be released on an as-needed basis at any hour but may be subject to an after-hours release fee.

       8a. There will be no fee for release of these items during normal business hours, Monday - Friday from 9:00 am to 5:00 pm.


Credit Card Payment Policy and Privacy Agreement

  • Credit/debit cards are accepted forms of payment for services. Subject to a 3% processing fee.
  • Credit cards accepted in person must be in the name of someone present with the vehicle.
  • Over the phone, credit cards may also be accepted on a case-by-case basis. The credit card holder must accept a mobile payment link and fill out their credit card information themselves. *WE WILL NOT KEY IN A MANUAL CARD ENTRY FOR OVER THE PHONE PAYMENTS IF THE CARD HOLDER/PAYER IS NOT PRESENT AT THE TIME OF SALE.
  • We utilize STRIPE as a payment processor. Payment links may be used and sent to customers at our discretion. The Company Representative may choose not to process the card by manual entry at any time. STRIPE and its affiliates will be the only entry of your credit card/personal information during your transaction with us. WE DO NOT SAVE CREDIT CARD DATA AT OUR COMPANY. If you choose to save your credit card information on STRIPE'S SOFTWARE for future or recurring payments. That is at the sole discretion of the cardholder.
  • Any questions about this policy can be emailed @ acetrans21@gmail.com or call (920) 944-3444.


SMS/Texting Privacy Policy

  • A-C-E Transportation (DBA A-C-E 24 Hour Towing) may disclose personal data and other information as follows:
  • To a third party that helps provide the messaging service: We will NOT share your opt-in to an SMS short code campaign with a third party for
  • purposes unrelated to supporting you in connection with that campaign.
  • We may share your personal data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
  • Your personal information will not be sold to any third party. It will stay solely in the hands of A-C-E Transportation LLC and its subsidiaries.


Additional Disclosures

Affiliates: We may disclose the personal data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personal data will be subject to this policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.