FORMS AND POLICIES

The PDF forms listed below can be dowloaded and use for vehicle releases.

Use this form when someone other than the REGISTERED Owner is picking up a vehicle from Impound

Use this form for any personal property you may be picking up from your vehicle prior to a third party pickup by Insurance or repair facility

COMPANY POLICIES

​​IMPOUND RELEASE POLICY

To claim an impounded vehicle, you must present the following information:

1.   Proof of vehicle ownership (current, valid vehicle registration or title.) For rental vehicles, a lease must be presented or the vehicle

       cannot be released.

            1a.  Government-issued photo identification (license, ID card, or passport)

            1b.  Proof of payment (only required if the vehicle was impounded due to unpaid parking citations)

2.   Vehicle owner must show current registration and proof of insurance in order to drive the vehicle off the premises.

3.   Vehicle may be towed off the property using a tow dolly, car-trailer or towing vehicle. but the vehicle towing must have insurance

       and valid license plates

4.    Vehicle may be released to a third party, with the registered owners express written consent

             4a.   A notarized form must be signed by the registered owner(s) stating who will be picking up the vehicle.

             4b.   A form is available for email or pickup at our office. We will not accept any paperwork that is not NOTORIZED

                     by a notary public

5.     PAYMENT must be made in full, with Cashiers check, money order, Credit/Debit card or Cash. Checks are not accepted.

6.     Vehicle pickup hours are 9am-5pm Monday thru Friday. Outside of these hours may be subject to a $75.00 After Hours

         Release Fee

7.     Personal items will be released during normal business hours at no charge. This does not include removing anything attached

         to the vehicle, these include but are not limited to radios, subwoofers, speakers, aftermarket lighting, tires, rims, etc.

8.     Personal items including medications and medical devices will be released on an as needed basis at any hour but may be subject

         to an After Hours Release Fee.



             8a.  There will be no fee for release of these items during normal business hours MONDAY-FRIDAY 9am-5pm

CREDIT CARD PAYMENT POLICY AND PRIVACY AGREEMENT

Credit/debit cards are accepted forms of payment for services. Subject to a 3% processing fee.

Credit cards accepted in person must be in the name of someone present with the vehicle.

Over the phone credit cards may also be accepted on a case by case basis. Credit card holder, must accept a mobile payment link and fill out their credit card information themselves. *WE WILL NOT KEY IN A MANUAL CARD ENTRY FOR OVER THE PHONE PAYMENTS IF THE CARD HOLDER/PAYER IS NOT PRESENT AT THE TIME OF SALE.

We utilize STRIPE as a payment processor. Payment links may be used and sent to customer based on our discretion. Company Representative may choose to not process the card by manual entry at any time.  STRIPE and its affiliates will be the only entry of your credit card/personal information during your transaction with us. WE DO NOT SAVE CREDIT CARD DATA AT OUR COMPANY. If you choose to save your credit card information on STRIPE'S SOFTWARE for future or recurring payments. That is at the sole discretion of the card holder.

Any questions about this policy can be emailed @ acetrans21@gmail.com or call (920) 944-3444

​​SMS/TEXTING PRIVACY POLICY

A-C-E Transportation (DBA A-C-E 24 Hour Towing) may disclose Personal Data and other information as follows:

To a third party that helps Provide the Messaging Service: We will NOT share your opt-in to an SMS short code campaign with a third party for

purposes unrelated to supporting you in connection with that campaign.

We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

Your personal information will not be sold to any third party. It will stay solely in the hands of A-C-E Transportation LLC and its subsidiaries

Additional Disclosures:

Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.